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UCCX solution architecture valid as of UCCX 11.0.
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#Cisco uccx 11.5 how to#
This section describes how to configure the UCCX for the use of self-signed and signed certificates. This type of certificate is explicitly unsupported for UCCX, MediaSense, and SocialMiner. In Unified Communications Operating System (UCOS) 10.5, multi-server certificates were added so that a single CSR could be generated for a cluster instead of having to sign an individual certificate for each node in the cluster. MediaSense (Finesse-based recording and tagging)Ĭertificates, either signed or self-signed, must be installed on both the applications (servers) in the UCCX configuration, as well as the agent and supervisor client desktops.Co-Resident CUIC (live data and historical reporting).This document describes the use of both self-signed and signed certificates in the UCCX configuration environment that covers:
#Cisco uccx 11.5 install#
With the introduction of co-resident Finesse and CUIC, the integration between UCCX and SocialMiner for email and chat, and the use of MediaSense in order to record, understand, and install certificates via Finesse, the ability to troubleshoot certificate issues is now critically important. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. Cisco Unified Intelligence Center (CUIC) Tomcat.The information described in this document is based on these hardware and software components: After you add the domain name to the server configuration, regenerate all of the Tomcat certificates before you install them on the other applications, in the client browsers, or upon generation of the Certificate Signing Request (CSR) for signing. If the domain changes or is populated for the first time, the certificates should be regenerated.
#Cisco uccx 11.5 upgrade#
Add the DNS servers and a domain to the UCCX cluster before you upgrade to UCCX Version 10.0+. The certificates that are generated by the UCCX Version 10.0+ installer contain the FQDN, as appropriate. UCCX Version 10.0+ requires that the domain name and DNS servers be populated upon installation. It is also required that agents, supervisors, and administrators access the UCCX configuration applications via the Fully Qualified Domain Name (FQDN). It is required that all servers in the UCCX configuration be installed with Domain Name System (DNS) servers and domain names. Prerequisites Requirementsīefore you proceed with the configuration steps that are described in this document, ensure that you have access to the Operating System (OS) Administration page for these applications:Īn administrator should also have access to the certificate store on the agent and supervisor client PCs. This document describes how to configure the Cisco Unified Contact Center Express (UCCX) for the use of self-signed and signed certificates.